Complaints Policy
At HairSup ®, we strive to provide the best products and services to our valued customers. However, we understand that there may be instances where you may have a complaint or concern. We take all complaints seriously and aim to resolve them promptly and fairly.
If you have a complaint, please follow the steps outlined below:
- Contact our Customer Support: In the event of a complaint, we encourage you to reach out to our dedicated Customer Support team. They are available to assist you and address any concerns you may have. You can contact them via email at support@hairsup.net
- Provide detailed information: When contacting our Customer Support, please provide as much detail as possible regarding your complaint. This will help us understand the issue better and work towards a resolution more effectively.
- Allow us time to investigate: Once we receive your complaint, we will initiate an investigation to understand the situation fully. This may involve contacting relevant parties or conducting internal assessments. We appreciate your patience during this process.
- Receive our response: After completing our investigation, we will provide you with a response outlining our findings and proposed resolution. We aim to address complaints within 72 hours of receiving them, but please note that complex cases may require additional time.
At HairSup®, we are committed to resolving complaints in a fair and transparent manner. We value your feedback and see it as an opportunity to improve our products and services. Rest assured that your complaint will be handled with the utmost professionalism and confidentiality.
Please note that this Complaints Policy applies to all products and services offered by HairSup®. If you have any questions or require further clarification, please do not hesitate to contact our Customer Support team. support@hairsup.net